Payroll Processing for Small Businesses

1. 30-day money-back guarantee. Monthly plans (bookkeeping, payroll processing, e-commerce bookkeeping, and CFO-Lite Advisory): if you are not satisfied for any reason, tell us within 30 days of your first payment and we will refund your first month’s fee in full. Books Clean-Up: if we do not deliver the clean-up scope agreed in your Client Services Agreement, we will refund the project fee in full, as long as you gave us the records and access we requested for that scope.
2. Accuracy guarantee. If we make a bookkeeping or payroll processing error, you choose: we correct it at no charge, or we refund our fee for the month (or months) affected.
3. Payroll tax penalty guarantee. (a) Our error: if a payroll tax filing or deposit that we are responsible for under your agreement is late or incorrect because of our error, we will correct it at no charge and pay 100% of the resulting IRS and state penalties and interest. (b) Your error: if it is late or incorrect because of your error (for example, late, incomplete, or inaccurate information, or payroll or payroll taxes not funded on time), we will help correct it and make a goodwill payment of 25% of the resulting IRS and state penalties and interest. Neither part covers the underlying tax owed.

The conditions, in plain language:

• Claim window: tell us within 90 days of discovering the problem (for example, the date you receive a tax notice). The 30-day money-back guarantee must be claimed within 30 days of your first payment.
• The accuracy guarantee and part (a) of the payroll tax penalty guarantee (100% of penalties and interest) apply when you gave us accurate, complete information and approvals on time and, for payroll, funded payroll and payroll taxes by the deadlines we gave you. When a payroll tax penalty results from your error instead, part (b) (the 25% goodwill payment) applies.
• None of these guarantees covers tax you owe anyway (the underlying tax itself) or work done by someone else or before our engagement began. Except for the 25% goodwill payment in part (b), they do not cover problems caused by late, incomplete, or inaccurate information from you or a third party.
• The 30-day money-back guarantee applies once per client, to the first payment of a new engagement. Refunds go back to your original payment method.
• How to claim: email tyreeg@linkeddllc.com, call (406) 290-8553, or use our contact form, and tell us which engagement and what went wrong. There is no fee to make a claim.
• These guarantees relate to our bookkeeping and payroll work. They do not promise tax savings, a particular tax or IRS result, or business results, and they add to (they do not limit) any rights you have under law.